Top > help

help

Payment Notice

  • When you place your order at our online shop, we process tentative payment to check your card balance. Generally, tentative payment is not practically performed. However, it may be deducted from your account according to your credit card terms and conditions. (Especially, please pay attention to the use of debit card.)
  • In case of tentative deduction, it is surely refunded (in JP Yen). Refund period depends on your credit card terms and conditions. Please contact your credit card company for details.
  • We advise you order shipping cost and proceed formal payment for product ordered plus shipping cost after receiving your approval, then ship your order.

Orders within JAPAN

  • Customers bear a 8% consumption tax.
  • For ordering customers, shipping and handling are free, except in cases of international and furniture deliveries.
  • Where delivery fees apply, the amount depends on the product. We'll inform you of the amount when you place your order.
  • Merchandise is delivered by Sagawa Kyubin. Payment can be made by Sagawa Kyubin's e-collect service, cash or debit card.
  • Bank transfers are accepted, but customers bear the bank transfer fee.
  • Delivery is usually made with in 10 days.

International orders

  • We only accept credit card. (Visa / Master / DC / JCB / Amex / Diners)
  • A delivery fee does apply, the amount depends on the product. We'll inform you of the amount when you place your order.
  • Delivery is usually made with in 15 days.
  • Currency exchange rate depends on your credit card.
  • Customers may be required to pay customs duty or value-added tax (VAT) when receiving an order.
    For details, please consult your local customs.

General

  • The actual merchandise may appear slightly different in terms of colour and texture on your computer screen.
  • The shape may also be slightly different on the screen.
  • We don't accept returns, exchanges or repairs of ordered items.
  • Please contact us in case of late delivery, mistaken or damaged goods.

Contact

Jurgen Lehl Co., Ltd.
Tel. +81-3-3820-8805
Between 10:00-18:00, Monday through Friday
Fax. +81-3-3820-8815
E-Mail : order@jurgenlehl.jp
Company Address : 3-1-7 Kiyosumi, Koto-ku, Tokyo JAPAN

back